Terms of Service - Import District

1. Acceptance of Terms

By accessing and using Import District's services, website, or any related platforms, you explicitly accept and agree to be bound by these terms and conditions in their entirety. These terms constitute a legally binding agreement between you (the "Client" or "User") and Import District LLC (the "Company," "we," "us," or "our").

If you do not agree with any part of these terms, you must immediately discontinue use of our services. Your continued use of our platform after any modifications to these terms constitutes acceptance of such changes.

2. Comprehensive Service Description

Import District is a comprehensive global trade facilitation company providing end-to-end product sourcing and import services. Our services include but are not limited to:

Core Services:

Supplier identification, verification, and due diligence
Product sourcing and procurement assistance
Quality control and pre-shipment inspection services
Logistics coordination and shipping management
Trade compliance and documentation support
Customs clearance assistance and regulatory guidance
Supply chain optimization consulting
Market research and competitive analysis

Additional Services:

Product development and design consultation
Manufacturing process optimization
Risk assessment and mitigation strategies
Currency hedging and financial risk management advice
Warehousing and inventory management solutions
Distribution network development
Regulatory compliance training and support

3. Detailed User Responsibilities and Obligations

As a client of Import District, you agree to fulfill the following responsibilities:

Information and Documentation:

Provide accurate, complete, and current information about your business needs
Submit all required documentation in a timely manner
Maintain accurate records of all transactions and communications
Notify us immediately of any changes to your contact information or business requirements

Account Security:

Maintain the confidentiality of your account credentials and login information
Implement appropriate security measures to protect sensitive business information
Report any suspected unauthorized access immediately
Use strong passwords and enable two-factor authentication when available

Legal Compliance:

Use our services only for lawful business purposes
Comply with all applicable international trade laws and regulations
Obtain all necessary licenses and permits for importing activities
Ensure all imported products meet safety and regulatory standards
Pay all applicable duties, taxes, and fees associated with imports

Financial Obligations:

Pay all fees and charges according to agreed-upon terms
Maintain adequate insurance coverage for shipped goods
Honor all contractual commitments with suppliers
Provide accurate financial information when requested

4. Comprehensive Fee Structure and Payment Terms

Service Fee Categories:

Consultation Fees: Hourly rates for strategic advice and market analysis
Project-Based Fees: Fixed pricing for specific sourcing projects
Commission Structure: Percentage-based fees on successful transactions
Retainer Fees: Monthly fees for ongoing sourcing support
Inspection Fees: Costs for quality control and pre-shipment inspections
Documentation Fees: Charges for customs and trade document preparation

Payment Terms and Conditions:

Service fees are quoted per project and confirmed in writing before commencement
Payment is due within 30 days of invoice date unless otherwise agreed
Late payments incur a 1.5% monthly service charge
All fees are exclusive of applicable taxes, duties, and third-party charges
Payment methods include wire transfer, ACH, and major credit cards
Refunds are subject to our comprehensive refund policy detailed in Section 8
Currency exchange rates are fixed at the time of agreement unless specified otherwise

Additional Charges:

Rush order processing fees for expedited services
Travel expenses for on-site inspections and meetings
Third-party testing and certification costs
Storage and warehousing fees when applicable
Legal and regulatory consultation fees

5. Intellectual Property Rights and Protections

Import District respects intellectual property rights and expects all users to do the same.

Our Intellectual Property:

All website content, features, and functionality are owned by Import District
Our proprietary methodologies, databases, and supplier networks are protected trade secrets
Trademarks, service marks, and logos are registered and protected
Software, applications, and digital tools are protected by copyright

Client Intellectual Property:

We respect and protect client proprietary information and trade secrets
Client product designs and specifications remain client property
We will not use client IP for any purpose beyond agreed services
All client data and information is treated as confidential

6. Confidentiality and Non-Disclosure

We maintain the highest standards of confidentiality for all client information:

Protected Information Includes:

Business strategies, plans, and proprietary methodologies
Product specifications, designs, and development plans
Supplier relationships, pricing structures, and terms
Financial information, sales data, and market strategies
Customer lists, distribution channels, and marketing plans
Technical data, formulations, and manufacturing processes

Confidentiality Obligations:

All employees and contractors sign comprehensive NDAs
Information is shared only on a need-to-know basis
Secure systems and encryption protect all data
Confidentiality obligations survive termination of services

7. Comprehensive Limitation of Liability

While we strive for excellence, certain limitations apply to our liability:

Liability Limitations:

Total liability limited to fees paid for specific services in the preceding 12 months
No liability for indirect, incidental, or consequential damages
No responsibility for actions or omissions of third-party suppliers
Limited liability for product defects or quality issues beyond our direct control
No liability for delays due to customs, shipping, or regulatory issues
No responsibility for market fluctuations or currency exchange losses
Limited liability for data breaches affecting third-party systems

Excluded Damages:

Lost profits or revenue
Business interruption costs
Loss of business opportunities
Damage to reputation or goodwill
Punitive or exemplary damages

8. Refund Policy and Service Guarantees

Refund Eligibility:

Consultation fees: Refundable within 48 hours if unsatisfied
Project fees: Partial refunds available for uncompleted work
Inspection fees: Refundable if inspection cannot be completed due to our error
Service fees: Prorated refunds for services not yet rendered

Non-Refundable Items:

Third-party costs and expenses already incurred
Travel expenses for completed trips
Supplier payments already made on client's behalf
Documentation and certification fees paid to authorities

9. Force Majeure and Unforeseeable Circumstances

We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters, earthquakes, floods, fires, and severe weather
Pandemics, epidemics, and public health emergencies
Government actions, regulations, sanctions, and trade restrictions
War, terrorism, civil unrest, and political instability
Labor strikes, lockouts, and workforce disruptions
Infrastructure failures, power outages, and communication breakdowns
Supplier bankruptcies, factory closures, and supply chain disruptions
Transportation delays, port closures, and shipping restrictions

10. Service Termination and Account Closure

Termination by Client:

30 days written notice required for ongoing service agreements
Immediate termination allowed for project-based services
All outstanding fees must be paid upon termination
Confidentiality obligations survive termination

Termination by Import District:

We reserve the right to terminate services for breach of terms
Immediate termination for illegal activities or misuse
30 days notice for business or strategic reasons
Refund of prepaid fees for uncompleted work

11. Dispute Resolution and Legal Procedures

Resolution Process:

Direct Negotiation: Good faith discussions for 30 days
Mediation: Professional mediation if negotiations fail
Arbitration: Binding arbitration under American Arbitration Association rules
Jurisdiction: New York State law governs all disputes
Venue: Disputes resolved in New York County, New York

Legal Procedures:

All legal notices must be in writing and delivered by certified mail
Statute of limitations is one year from date of dispute
Prevailing party entitled to reasonable attorney fees
Class action lawsuits are prohibited

12. Comprehensive Indemnification

Client agrees to indemnify, defend, and hold harmless Import District, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses arising from:

Client's use or misuse of our services
Violation of these terms of service
Breach of representations or warranties
Infringement of third-party intellectual property rights
Violation of applicable laws or regulations
Product liability claims related to imported goods
Environmental or safety violations
Tax liabilities and customs violations

13. Data Protection and Privacy Compliance

We are committed to protecting your data in accordance with:

Our comprehensive Privacy Policy
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable data protection laws
Industry-standard security protocols
SOC 2 compliance requirements
International data transfer regulations

14. Service Level Agreements and Performance Standards

Response Times:

Initial inquiry response: Within 24 hours
Supplier quotes: Within 5-7 business days
Quality inspection reports: Within 48 hours of completion
Shipping updates: Real-time tracking information

Quality Standards:

All suppliers undergo comprehensive vetting process
Regular supplier performance evaluations
Quality control inspections follow international standards
Continuous improvement in service delivery

15. Modifications and Updates to Terms

Import District reserves the right to modify these terms at any time. Changes will be:

Posted on our website with the updated effective date
Communicated to active clients via email notification
Effective 30 days after posting unless emergency changes are required
Subject to client's right to terminate services if changes are unacceptable

Continued use of our services after the effective date constitutes acceptance of modified terms.

16. Severability and Enforceability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

The remaining provisions will continue in full force and effect
The invalid provision will be modified to the minimum extent necessary
The overall agreement remains binding and enforceable
No waiver of any provision constitutes a waiver of future compliance

17. Contact Information and Legal Notices

For questions, concerns, or legal notices regarding these terms, please contact us:

General Inquiries:

Email: legal@importdistrict.com
Phone: +1 (555) 123-4567
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Legal Department:

Email: legal@importdistrict.com
Address: 123 Business Ave, Suite 100, New York, NY 10001
Attention: Legal Department

Emergency Contact:

24/7 Emergency Line: +1 (555) 123-4567
For urgent matters affecting active shipments or time-sensitive issues

18. Entire Agreement and Integration

These Terms of Service, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between Import District and the Client. This agreement supersedes all prior negotiations, representations, or agreements relating to the subject matter herein.

Any amendments must be in writing and signed by authorized representatives of both parties.